Effective Date – April 6th 2022
Project objectives
Customer is seeking Collibra Professional Services help to migrate from Collibra Platform 5.7 on-premises to Collibra Cloud Platform 5.7.
In scope
Project Startup | ||
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Phase/Task | Customer responsibility | Collibra responsibility |
Pre-Project Planning
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Migration (Week 2) | ||
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Phase/Task | Customer responsibility | Collibra responsibility |
Review customer preparations and assessments of existing functionality being used today. | Provide and discuss prepared materials for migration:
Participate in migration/cut-over plan creation |
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Deployment (Week 2) | ||
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Phase/Task | Customer responsibility | Collibra responsibility |
Coordination across Collibra Cloud Operations, Information Security, Support and Customer in instance creation. Collibra will guide the customer to perform the following |
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Validation (Week 3) | ||
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Phase/Task | Customer responsibility | Collibra responsibility |
Test ingestion operations. Collibra will guide the customer. |
Ensure that each Everywhere app can connect to the new DGC instance and see the expected behavior |
Collibra will guide the Customer to perform the steps, left. |
Walk through validation of up to two external tools identified during planning and ensure correct operation | ||
User acceptance testing, development/test environments
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Out of scope
Any and all tasks not detailed in the IN SCOPE section above are considered out of scope, including:
- Database administration (DBA) responsibilities including configuration or administration of database servers and database software.
- Knowledge of third-party software APIs and interface mechanisms needed for Collibra Connect integration.
- Use of third-party test automation software or test automation expertise.
- Data preparation and sourcing or extraction of data from the source systems.
- Program management is the responsibility of Customer including all communication with the steering committee.
Assumptions
- Collibra will be guiding Customer through the upgrade in the development environment.
- Scope of work is limited to guidance for migrating current environment. No additional feature or functionality will be worked as part of this SOW.
- The project is assumed to run three (3) consecutive weeks. Delays may require a change request that will detail impact to timeline and costs.
- Week 1 is for planning with very part-time involvement from Solutions Implementation Manager and Solution Architect
- Week 2 is expected to be full-time for Solution Architect and part-time involvement from Solution Implementation Manager.
- After Collibra professional services disengages, it is recommended that Customer leverage Coaching Services for any additional advice or questions that come up.
- Customer is responsible for all other testing
- It is assumed that the work will be performed remotely, no onsite presence is required.
- The Customer will provide machines and network access if Collibra consultants are not permitted to use their Collibra issued laptop (Mac or PC).
- The customer will make available key team members during the migration.
- Collibra personnel shall be deployed during Collibra’s normal operating hours in the location of work.
- The implementation is assumed to run for three (3) consecutive weeks. Delays may have impact on the timeline and require a Change Request (CR) to address the cost overage.
- Customer acknowledges that Collibra may utilize subcontractors in its performance of the Services hereunder.
- Customer acknowledges that the expected schedule is based on Collibra’s industry experience. While performing the Services hereunder, Collibra may encounter unforeseen circumstances that increase the effort required to fulfill its obligations. Therefore, Customer hereby agrees that should Collibra require any additional hours and/or days to complete the objectives in the Description of Services, the parties shall mutually agree upon a change order setting out the amended scope and/or fees for such additional hours. Collibra shall use its best efforts to provide Customer as much advance notice of any such additional hours as possible.
- Customer will reimburse Collibra for reasonable travel and lodging expenses it incurs in providing Professional Services in accordance with Collibra’s Travel Policy.
- The project is expected to be completed within twelve (12) months from the Order Effective Date. Collibra shall not be obligated to perform any Services or provide any Deliverables after this expiration even if the estimated Professional Services time stated above has not been fully utilized in the twelve (12) month period following the Effective Date. The parties will negotiate in good faith a change order should any additional days/hours be required beyond the foregoing time period.
Collibra personnel roles & responsibilities
Role | Responsibilities | Time Commitment |
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Solution Implementation Manager |
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Part-time |
Solution Architect |
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Full-time, week 2 |