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John Smith
Data Scientist, USA
Cloud-Ready Data
Digital Transformation
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All Collibra Data Intelligence Cloud subscriptions include customer support to promptly provide you with the skilled assistance you need.

All Collibra Data Intelligence Cloud subscriptions include customer support to promptly provide you with the skilled assistance you need.

Getting started

We know there can be bumps along the way, from initial onboarding through adoption issues and complex customizations. Our team of experienced support professionals is here to quickly resolve any technical issues.

Support Plans & Offerings

Offerings for every level of need

All Collibra Platform subscriptions include support that provides easy access to highly skilled technical resources with prompt response times to receive the assistance you need.

Standard Customer Support: Receive timely access to skilled technical resources.

Premium Customer Support: Receive an assigned support technician with SLAs. You will also receive regular status reviews and semi-annual service reviews. Contact your Collibra representative to upgrade.

Support Requirement / Feature Premium Customer Support Standard Customer Support
Named Premium Support Engineer  
Accelerated Response SLA  
Standard Response SLA  
Target Resolution SLA (Cloud Customers)*  
Bi-Annual Support Operations Review  
Priority Support Ticket Routing  
Standard Support Ticket Routing  
Regularly Scheduled Support Cadence  
Support Status Report  
24/5 Support for Ticket Submissions (24/7 for Severity Level 1 Incidents)  
Regional Support Hours for Ticket Submissions  
Technical Knowledgebase
Self Service online Tutorials and Courses (Collibra University)
Access to Collibra Customer Support Engagement Matrix
Authorized Support Contacts 4 2

* Collibra provides best-in-class target resolution SLA and it’s non-negotiable.

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