We know there can be bumps along the way, from initial onboarding through adoption issues and complex customizations. Our team of experienced support professionals is here to quickly resolve any technical issues.
Offerings for every level of need
All Collibra Platform subscriptions include support that provides easy access to highly skilled technical resources with prompt response times to receive the assistance you need.
Standard Customer Support: Receive timely access to skilled technical resources.
Premium Customer Support: Receive an assigned support technician with SLAs. You will also receive regular status reviews and semi-annual service reviews. Contact your Collibra representative to upgrade.
|Support Requirement / Feature||Premium Customer Support||Standard Customer Support|
|Named Premium Support Engineer|
|Accelerated Response SLA|
|Standard Response SLA|
|Target Resolution SLA (Cloud Customers)|
|Bi-Annual Support Operations Review|
|Priority Support Ticket Routing|
|Standard Support Ticket Routing|
|Regularly Scheduled Support Cadence|
|Support Status Report|
|24/7 Support for Ticket Submissions (24/7 for Severity Level 1 Incidents)|
|Regional Support Hours for Ticket Submissions|
|Self Service online Tutorials and Courses (Collibra University)|
|Access to Collibra Customer Support Engagement Matrix|
|Authorized Support Contacts||4||2|
Collibra Support Portal
Everything you need at your fingertips
Visit the Collibra support portal to access customer support, submit new ideas, search the knowledge base and more. You will need your account information to log in.