
Support
Best-in-class support from trusted experts
Get answers fast, reduce disruptions and boost productivity
We know there can be bumps along the way, from initial onboarding through adoption issues and complex customizations. Our team of experienced support professionals is here to quickly resolve any technical issues. All Collibra subscriptions include customer support to promptly provide you with the skilled assistance you need.
Select the right level of expert support and guidance for your needs
Standard Support
Included in all licenses
Premium Support
With a 99% customer satisfaction rate, our Premium Support plan includes all benefits of Standard Support, plus:

Learn more about Premium
Speak with your Account Executive or Customer Success team to learn if Premium Support is right for you.
Dive deeper

Access support portal
Access customer support, submit new ideas, search the Collibra knowledge base and more via this portal (requires login).

Engage with services
Unlock your highest potential with the help of Collibra’s advisory, implementation and coaching services.

Find resources
Visit the Data Citizens Community, Collibra University and other resources to learn about Collibra.

Learn more about support
View our support policy for further details, including support hours, incident response time (SLAs) and more.
1Additional features only included in the Premium Support offer launched on September 1, 2023. For customers with prior versions of Premium Support, these features are not provided. Speak with your Customer Success team if you would like to upgrade your current Premium plan to include these additional features.