Support

Best-in-class support from trusted experts

Get answers fast, reduce disruptions and boost productivity

We know there can be bumps along the way, from initial onboarding through adoption issues and complex customizations. Our team of experienced support professionals is here to quickly resolve any technical issues. All Collibra subscriptions include customer support to promptly provide you with the skilled assistance you need.

Great support. Timely, accurate, friendly, patient. Thank you!
Collibra retail customer
Support plans and offerings

Select the right level of expert support and guidance for your needs

Standard Support

Included in all licenses

 

  • Access highly skilled technical resources with prompt response times
  • Online knowledge base with answers on-demand

Premium Support

With a 99% customer satisfaction rate, our Premium Support plan includes all benefits of Standard Support, plus:

  • A dedicated technical expert who knows your environment and advocates for you
  • Highest support priority, fastest resolution times (28% faster than Standard Support) and expedited engineering assistance
  • Additional features to support adoption and solution success, such as Coaching services, use case guidance and more1

Learn more about Premium

Speak with your Account Executive or Customer Success team to learn if Premium Support is right for you.

Dive deeper

Access support portal

Access customer support, submit new ideas, search the Collibra knowledge base and more via this portal (requires login).

Engage with services

Unlock your highest potential with the help of Collibra’s advisory, implementation and coaching services.

Find resources

Visit the Data Citizens Community, Collibra University and other resources to learn about Collibra.

Learn more about support

View our support policy for further details, including support hours, incident response time (SLAs) and more.

1Additional features only included in the Premium Support offer launched on September 1, 2023. For customers with prior versions of Premium Support, these features are not provided. Speak with your Customer Success team if you would like to upgrade your current Premium plan to include these additional features.