Best-in-class support from trusted experts

Get answers fast, reduce disruptions and boost productivity

We know there can be bumps along the way, from initial onboarding through adoption issues and complex customizations. Our team of experienced support professionals is here to quickly resolve any technical issues. All Collibra subscriptions include customer support to promptly provide you with the skilled assistance you need.

Great support. Timely, accurate, friendly, patient. Thank you!
Collibra retail customer

Support plans and offerings

Select the right level of expert support and guidance for your needs

Standard Support

Included in all licenses


Premium Support

With a 99% customer satisfaction rate, our Premium Support plan includes all benefits of Standard Support, plus:

Learn more about Premium

Speak with your Account Executive or Customer Success team to learn if Premium Support is right for you.

Dive deeper

1Additional features only included in the Premium Support offer launched on September 1, 2023. For customers with prior versions of Premium Support, these features are not provided. Speak with your Customer Success team if you would like to upgrade your current Premium plan to include these additional features.