Access highly skilled technical resources with prompt response times
Best-in-class support from trusted experts
Get answers fast, reduce disruptions and boost productivity
We know there can be bumps along the way, from initial onboarding through adoption issues and complex customizations. Our team of experienced support professionals is here to quickly resolve any technical issues. All Collibra subscriptions include customer support to promptly provide you with the skilled assistance you need.
”Great support. Timely, accurate, friendly, patient. Thank you!
Collibra retail customer
Support plans and offerings
Select the right level of expert support and guidance for your needs
Standard Support
Online knowledge base with answers on-demand
Premium Support
A dedicated technical expert who knows your environment and advocates for you
Highest support priority, fastest resolution times (28% faster than Standard Support) and expedited engineering assistance
Additional features to support adoption and solution success, such as Coaching services, use case guidance and more1
Learn more about Premium
Speak with your Account Executive or Customer Success team to learn if Premium Support is right for you.
Learn more
Access support portal
Access customer support, submit new ideas, search the Collibra knowledge base and more via this portal (requires login).
Engage with services
Unlock your highest potential with the help of Collibra’s advisory, implementation and coaching services.
Find resources
Visit the Collibra Community, Collibra University and other resources to learn about Collibra.
Learn more about support
View our support policy for further details, including support hours, incident response time (SLAs) and more.
Ready to do more with trusted data?
Get started today.
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Take a tour
Explore our platform with an interactive tour to experience how Collibra enables you to do more with trusted data.
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Request a demo
Speak one-on-one with a Collibra expert and get a personalized demo of the Collibra platform.
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Start a free trial
Install Collibra Data Quality & Observability in your own environment and try it with your own data for 20 days at no cost.
- 1Additional features only included in the Premium Support offer launched on September 1, 2023. For customers with prior versions of Premium Support, these features are not provided. Speak with your Customer Success team if you would like to upgrade your current Premium plan to include these additional features.