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Best-in-class support from trusted experts

Get answers fast, reduce disruptions and boost productivity

We know there can be bumps along the way, from initial onboarding through adoption issues and complex customizations. Our team of experienced support professionals is here to quickly resolve any technical issues. All Collibra subscriptions include customer support to promptly provide you with the skilled assistance you need.

Great support. Timely, accurate, friendly, patient. Thank you!

Collibra retail customer

Support plans and offerings

Select the right level of expert support and guidance for your needs

Standard Support

Included in all licenses

Access highly skilled technical resources with prompt response times

Online knowledge base with answers on-demand

Premium Support

With a 99% customer satisfaction rate, our Premium Support plan includes all benefits of Standard Support, plus:

A dedicated technical expert who knows your environment and advocates for you

Highest support priority, fastest resolution times (28% faster than Standard Support) and expedited engineering assistance

Additional features to support adoption and solution success, such as Coaching services, use case guidance and moreUnknown block type "sup", specify a component for it in the `components.types` option

Learn more about Premium

Speak with your Account Executive or Customer Success team to learn if Premium Support is right for you.

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