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My Profile
John Smith
name@company.com
Data Scientist, USA
Interests
Cloud-Ready Data
Digital Transformation
Data Governance

Remote, USA

Principal Product Success Manager

Meeting your future team:

As the Principal Product Success Manager you will be joining the Product Operations team and report to the VP Product Operations. The Product Operations team works in support of the Product and Design organization, and works at the intersection between Product, Customer Success and  Engineering. The mission of the team is to be a trusted partner, providing process and information in support of bringing a better experience and more value to our customers faster.

As the Principal Product Success Manager you will be instrumental for establishing and maintaining smooth coordination between Product and its key stakeholders.You will be the primary point of contact for any product related information requests and customer escalations. You will focus on effective alignment through clear communication and scalable processes in order to serve our customers better by making our Customer Success and Sales organization highly efficient in handling product related information requests and/or escalations, while giving time back to Product and Engineering

The Principal Product Success Manager at Collibra is responsible for:

  • Collaborating with product leadership to learn the product and understand our product vision, strategy and roadmap in order to build a central information and knowledge base about product beyond our current classic product information systems
  • Partnering with Customer Success, Support and Product to effectively handle and follow through on high priority requests and escalations related to our product to ensure visibility, traction and ultimate closure
  • Navigating the Product and Engineering organization to find the right owner(s) and collecting the right information to solve our stakeholders’ requests
  • Establishing and maintaining a scalable system and process to handle all sorts of requests related to product and to build a product knowledge base in order to allow our stakeholders to self serve
  • Learning from past and current systems, processes and stakeholders in order to ultimately and continuously improve customer satisfaction and retention through effective and top-notch service that Product delivers both to our internal stakeholders as well as to our customers

You Have:

  • 10+ years relevant experience in the world of enterprise software, preferably in SaaS
  • A professional background in either or product or program management, quality assurance, customer success and / or support
  • A good work ethic with an ability to have flexible work schedule to support all our key stakeholders within Collibra and our customers all over the world
  • Proficient level of written and verbal communication skills. A talent for active listening, showing empathy, conflict resolution while showing a sense of humor.
  • Experience with cross functional and remote collaboration, problem solving mindset during an product escalation or issue handling process, ability to empathize with all stakeholders and ensure all stakeholders are heard and correctly informed.

You Are:

  • Passionate about solving problems effectively and efficiently through cross functional collaboration and data informed prioritization and decision making
  • Process and communication minded as you know you can’t accelerate at scale without continuously improving processes and communication
  • Familiar with supporting different types of stakeholders, and working with cross-functional teams in a dynamic and global environment
  • Experienced and methodical in handling, prioritizing and following through on many different types of requests for key product stakeholders
  • Data driven, and understand the importance of collecting the right information, analyzing if fast and ultimately reporting insights and status back to key stakeholders

Measuring Success:

  • Within your first month, you will be successfully onboarded in the Product, Design and Engineering team and you will be more familiar with Collibra’s Data Intelligence Cloud products like Data Governance, Data Catalog, Data Quality, Data Privacy and Data Lineage
  • Within your third month, you have established yourself as the primary interface for the product team for any type of product related request and escalation with the primary goal to solve these more efficiently and effectively
  • Within your sixth month, you will have designed and productionalized a scalable system and process to handle any product related request or customer escalation, our product team will be enabled to handle these requests and our customer-facing stakeholders will be served better and faster ultimately leading to a higher customer satisfaction

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

 

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