Putting business needs first to build data culture through governance
AXA XL is the property & casualty (P&C), and specialty risk division of AXA, focused on solving complex business risks. The division was created after AXA Group acquired XL Group, a leading global P&C commercial lines insurer and reinsurer with a strong presence in North America, Europe, and Asia-Pacific.
From mid-size companies to large multinationals, AXA XL provides insurance solutions that fit the specific needs of its customers. It accomplishes this by combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace.
Helping business users work with data better
AXA XL’s focus on insurance, reinsurance, and risk management services demands a robust approach to the management of its data assets. Primary users of data governance solutions within the organization include business operations, legal, compliance, business analysts, data analysts, and data scientists. In fact, the organization’s approach to data management is driven primarily by operational business considerations. The approach aims to:
The vision for the data management program is to help business users to find data easily, know where the data is coming from, understand what the data means, and allow them to trust the data they use.
Certainly, there are many more compliance and security drivers around data transparency today because of new regulations, such as the European Union’s General Data Protection Regulation (GDPR). Delivering operational benefits through better data transparency for the business – over and above any new compliance requirements – was and is the focus of the data management team’s efforts.
Honing in on the importance of data transparency
By enhancing data transparency within the organization, AXA XL wanted to:
AXA XL could see that getting data transparency right would have significant benefits for business users who work with information every day in their roles. It would also enable the company to easily meet new regulatory requirements, as a secondary benefit.
Bringing information together in a Data Governance Center of Excellence
Data governance is strongly supported within AXA XL by its leadership team. There is a chief data officer (CDO) at the enterprise level, who is responsible for data strategy and management, with a data transparency function as one of the critical areas. This is delivered through a specific Data Governance Center of Excellence – which sits alongside other Centers of Excellence that focus on data quality, data lineage, and other key areas of data management. These centers drive data management from the bottom-up, rather than taking a top-down approach, with involvement from business users.
In March 2018, AXA XL decided to support its data transparency efforts by implementing Collibra’s cloud-based data governance product. One key element of the solution that AXA XL would be using included the Business Glossary, which helps stakeholders across the organization collaboratively agree on the vocabulary used for discussing data.
Combining three elements into one view
AXA XL has a three-pronged approach to data transparency: a Data Governance Center, which is powered by Collibra; a Data Catalog, and Data Quality. Information from both the Data Catalog and Data Quality are now contained within the Data Governance Center, which provides a single view of data transparency to the entire organization.
For example, technical metadata housed in the Catalog is combined with business terminology and housed within the Data Governance Center. Data Quality scores and metrics are also combined with the data in the Data Governance Center. As a result, through the Data Governance Center, business users are able to obtain a new depth of understanding about the nature of the data they are using.
Launching a destination for data transparency
AXA XL business users can engage with information in a one-stop shop for data transparency. When looking at a dashboard or report, business users can access a page in Collibra that gives them all the information they need to know about the data in that document or on that screen. This helps business users understand important information about the business data they are exploring, such as:
So, for example, if a business user wants to know what “policy number” means, they can look up the definition of it. They can then look to see what the source system for policy numbers in a report is, who owns that data, the Data Quality scores for policy number, and other metadata associated with policy numbers.
Building on current success with new projects
Business users appreciate how easy the Data Governance Center is to access. Users also value knowing that data is trustworthy. AXA XL’s data governance team are now looking to build further on this success.
One project involves integrating the organization’s data quality information, including rules and scores, into the Data Governance Center using Collibra Connect. Today, the data quality information is imported manually using spreadsheets.
AXA XL is also planning to explore implementing role-based access control through Collibra in the future – at the moment Data Governance Center is used to document various tokenized roles with explanation of what these roles allow users to do. Currently, access rights are also controlled in individual solutions, but moving access controls to one central platform will enable more efficient orchestration of access controls using workflows and Collibra Connect.
The team is also exploring new ways to add further value to the business by building additional alliances with business operations partners. Not only will new individuals bring new ideas and perspectives, but their involvement will also help make the organization’s data culture even more robust.