We're Ushering a New Era of Data Participation. Interested?

We’re shaping the way companies manage data by helping customers connect the right data, insights, and algorithms for all Data Citizens. When everyone across the organization is enabled with data, true transformation can take place. We are building a team of exceptional people to help us deliver on that promise. If you are interested in a career at the leading edge of technology, we look forward to hearing from you.

How you'll make an impact at Collibra:

If you are someone who enjoys solving IT issues with a customer-service mindset and welcomes the opportunity to support employee end users’ technology needs in a fast-growing, global company, then this job is for you. This is an opportunity to join the Global IT Support team, focused on continuous improvement of our employee experience and providing the highest levels of end user support to ensure maximum productivity and scale.  Collibra runs on cloud-based technologies that are ever-evolving in a world of advancing IT innovation. Our IT Support Specialists assist onsite and remote employees with technical support of laptops, applications and related IT services. 

A day in the life of an IT Support Specialist at Collibra:

You will be responsible for a wide range of tasks, including:

  • Assist global onsite and remote employees with the on-boarding, configuration, and ongoing usability of computer hardware, peripheral equipment and software.  
  • Work with Ticket Tracking System to review, acknowledge, diagnose and remedy all assigned end-user tickets in a timely manner.  
  • Support and maintain open and professional relationships with users. 
  • Partner with Systems and Network teams to escalate issues accordingly and resolve end users’ problems.
  • Create and update documentation related to Support processes and procedures. 
  • Work with vendor support contacts to resolve technical problems with hardware, peripheral equipment and software.  
  • Interact with numerous cloud-based platforms in a high-growth environment. 
  • Train end-users on appropriate use of approved Collibra hardware, software and peripherals.
  • Recommend and/or perform upgrades on end user hardware to ensure uptime.  
  • Maintain asset management system tracking on all hardware and perform audit checks to confirm equipment is correctly assigned. 
  • May, with other Support team members, collect/validate functional requirements of technical solutions to determine whether a solution is viable for purchase. 
  • Respond and contribute to Business Continuity circumstances relating to planned and unplanned events. 
  • Actively participate in scheduled off-hour operations, weekend work and on-call rotations.

You Have:

Must Have:

  • Demonstrated proficiency supporting Windows, Mac and Linux operating systems.
  • Experience troubleshooting basic network, software, printing problems. 
  • Ability to learn new software applications quickly. 
  • Analytical problem solving and troubleshooting skills.
  • Experience troubleshooting hardware issues and replacing hardware. 
  • Ability to work both independently and as a team member to escalate issues accordingly. 
  • Excellent verbal and written communication skills via chat, email, video conference.

Nice to Have:

  • Familiarity with common workplace productivity and desktop management applications, e.g. Google and Microsoft suites, WorkSpaceOne, ServiceNow,Slack, Zoom.
  • Bachelor's degree in Computer Science or related field. 
  • 2-5 years of relevant IT experience.  
  • Strong work ethic with daily commitment to high-quality results and Customer Service Excellence. 
  • Experience installing software, patches, and desktop updates.
  • Ability to lift and handle packages/hardware weighing approximately 50 pounds or more.

What you can expect from us:

  • Competitive compensation, and private company equity 
  • Inclusive benefits package allowing enrollment of dependents and partners
  • A flexible culture that understands the importance of quality of work over quantity
  • An opportunity to work with a diverse, global community of 600+ Collibrians across 18 countries, united by our value of open, direct, and kind
  • A culture of company-wide collaboration and shared success. 
  • Company supported and employee driven resource groups that promote diversity, career development and empowerment
  • Learning and development programs to advance your career and personal growth
  • Corporate social responsibility initiatives with global reach
  • Regular recognition, feedback, and open communication across all levels
  • Team building, bonding, mentorship and support to grow confidence, trust and friendships
  • Fully stocked kitchens, biweekly catered lunches, and regular social events for when we get back to the office. Until then, we’re finding new ways to stay connected and engaged.

 

*At Collibra, we’re focused on building a world-class company and culture, and that starts with the people we hire.  We take pride in being an equal opportunity employer, and consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.*

 

 

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