We're Ushering a New Era of Data Participation. Interested?
We’re shaping the way companies manage data by helping customers connect the right data, insights, and algorithms for all Data Citizens. When everyone across the organization is enabled with data, true transformation can take place. We are building a team of exceptional people to help us deliver on that promise. If you are interested in a career at the leading edge of technology, we look forward to hearing from you.
How you'll make an impact at Collibra:
As a level 3 support analyst, you’re the entry point for complex support issues, you’ll learn to find your way in the entire codebase in order to analyze problems, find root causes and propose fixes, code improvements or workarounds where applicable.
A L3 support analyst sits between customer support, engineering, and business. You’ll have sufficient knowledge of all three to fluently assist support to make the right communication to the customer and to assist engineering in figuring out issues and improving their code.
A day in the life of a Level 3 Support Analyst at Collibra:
You’ll be reporting directly to the Engineering Operations Director, and will be responsible for a wide range of tasks, including:
Collaborate with Customer Support on a knowledge base for common issues
Validate a proposed code fix with the engineering team
Acknowledge new issues created by Customer Support and make sure there’s a common understanding of the issue at hand
Follow-up on earlier reported issues to see if there is new information or updates
Set up test environments to reproduce customer issues and validate solutions
Work together with engineering and product management on improving internal or customer documentation
Brainstorm with the team how to improve the L3 Support team and the service they deliver
A minimum of 2 years experience in an IT customer support environment and are ready for a next step
You have a Bachelor degree in Information Technology or Computer Science
You possess experience with relational databases, Java based web applications, workflows and/or enterprise service buses.
You have a technical background with coding experience - or are willing to invest in that
You are a fast and agile learner who is able to adapt quickly as our solution offerings continue to grow
You have excellent communication skills
You think customer first, and are stress-resistant
You are Agile-minded and have a positive mindset
You’re fully capable of working in English
A friendly and rapidly growing environment where your input will be valued and your growth fostered
Ongoing opportunities to collaborate with fellow Collibrians globally for team meetings, trainings, and conferences
Flexible hours- quality > quantity
Bi-monthly catered lunches, in addition to meal vouchers. Never go hungry again!
Did we mention happy hour?
A spacious office easily accessible from Brussels, Antwerp, Ghent, etc. and a company car (+ fuel card) to get you there
A brand new state of the art laptop
And of course, a competitive salary with a strong benefits package
Collibra is not currently accepting unsolicited assistance or resumes from search firms for this employment opportunity. All resumes submitted by search firms or agencies to Collibra or its employees, agents, directors or representatives in any form or method without a valid written agreement covering this position will be deemed the sole property of Collibra. No fee shall be paid in the event the candidate is hired by Collibra as a result of the referral or through other means.
At Collibra, we’re focused on building a world-class company and culture, and that starts with the people we hire. We take pride in being an equal opportunity employer. Collibra considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class