We’re shaping the way companies manage data by helping customers connect the right data, insights, and algorithms for all Data Citizens. When everyone across the organization is enabled with data, true transformation can take place. We are building a team of exceptional people to help us deliver on that promise. If you are interested in a career at the leading edge of technology, we look forward to hearing from you.
How you'll make an impact at Collibra:
Collibra provides a complementary, white-glove Technical Onboarding for all new customers to ensure their initial success as they begin their Data Governance journey. Our Onboarding Engineers guide our customers through a sequence of technical enablement sessions ranging from installation and configuration to high level advisory services such as education on the Collibra API and Data Governance best practices. The Onboarding team plays a crucial role in establishing a post-sale relationship, guiding new customers through unfamiliar territory and making certain that our customers succeed. At Collibra, the customer is our “True North” and our Onboarding engineers steer the ship!
A day in the life of an Onboarding Engineer at Collibra:
You’ll be reporting directly to the Senior Support Manager, and will be responsible for a wide range of tasks, including:
Proactively communicating with our new customers to schedule and define their Onboarding experience.
Scheduling sync calls with new customers to ensure they are successful going forward.
Guiding customers through installation of our platform and basic configuration.
Educating end-users on the fundamentals of Collibra’s Data Governance Center platform including navigation, functionality and behavior of out-of-the-box modules.
Collaborating with customers project team to enable SSO/LDAP.
Providing insight and clarity to advanced configurations.
Enabling our customers development team on the basics of the Collibra Java and REST API.
Installing Integration tools with customers to leverage Collibra Connect (Mule Connector).
Maintaining healthy and fruitful relationships with customers measured by Net Promoter Score and Customer Satisfaction surveys.
Superior written and verbal skills that illustrate the ability to communicate effectively, promptly and appropriately with new customers.
Extensive knowledge of enterprise level software architecture components and the ability to execute against Installation and Configuration guides with minimal assistance.
Extensive knowledge of infrastructure components and hardware.
A bachelor’s degree or equivalent experience in Computer Science or Information Technologies.
2-5 years experience as a Support Engineer or Technical Account Manager.
Experience with Java and/or REST APIs. A background in object-oriented programming is ideal.
Experience with relational databases and repositories.
A calm demeanor to prevent escalations and ease customer issues.
Analytical and methodical problem solving skills.
Exceptional organizational skills.
Can manage competing priorities and understand the business landscape.
Experience with scheduling tools and Google Calendar.
Fluency in English and French OR fluency in English and German
A friendly and rapidly growing environment where your input will be valued and your growth fostered
Ongoing opportunities to collaborate with fellow Collibrians globally for team meetings, trainings, and conferences
Flexible hours- quality > quantity
Bi-monthly catered lunches, in addition to meal vouchers. Never go hungry again!
Did we mention happy hour?
A spacious office in Brussels and a company car (+ fuel card) to get you there
A state-of-the-art laptop
And of course, a competitive salary with a strong benefits package