What does it take to lead a data strategy at a Fortune 500 company for over a decade—through industry shifts, technological revolutions and the dawn of generative AI? In this kickoff episode of Season 4, host Thomas Brence sits down with Justin Heller, Chief Data Officer at Synchrony, to explore how a foundation in political science, interactive telecommunications and process thinking has shaped his enduring career in data leadership.
Justin shares the strategic mindset that’s guided his team’s efforts across technology, people and process, and how his background in game theory informs his value-focused approach to data. From navigating the ethical complexities of AI to measuring data’s contribution to enterprise risk reduction, Justin offers an honest, insightful look at the evolution—and future—of the CDO role.
Topic: Data office
