The pandemic has caused a significant shift in customer behaviour. Retailers have adjusted to this behaviour by digitally enabling the customer journey at a pace to not only accommodate, but in order to survive.
Accessing critical and accurate data to drive business decisions is vital for success in this increasingly digital environment. These decisions include designing solutions to engage customers, optimizing resources and pricing, and establishing a single version of truth across an entire organisation.
Collibra and BearingPoint UK hosted a discussion with Mark Steel from Google Cloud and Henrietta Sorel-Cameron from the John Lewis Partnership to talk about the key trends impacting retailers in 2021 and to share tangible examples of how technology has enabled the speed, flexibility, scalability and stability retailers need to survive and thrive in the future.
Access the on-demand webinar to learn more about: