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Last updated on: August 21, 2023 at 3:30 PM EST

Resolved: GCP Instances Unavailable - MI-20230818

GCP customers were unable to access their instances.

All GCP instances of Collibra Data Intelligence Cloud (DIC) were restored and online as of 11:55 PM ET, Friday, August 18, 2023.

All GCP instances of Collibra Data Quality (DQ) were restored and online as of 2:10 PM ET, Saturday, August 19, 2023.

Collibra Engineering has restored service to all GCP Usage Analytics instances as of 12:00 PM ET, August 21, 2023.

Deployment: Google Cloud Platform (GCP)

Region: ALL

Start Time: 11:50 ET August 18, 2023

End Time: 12:00 PM ET August 21, 2023

Recommendations: Please note that your instance's IP address will be changing so any whitelists you have in your company's network for traffic coming from your instance will need to be updated with the new IP if the whitelisting is done by IP. If you need the new IP of your instance please submit a ticket at Urgent priority and we will provide that for you.

A Root Cause Analysis (RCA) document will be available within seven business days of incident closure, upon request. Please submit a support ticket at LOW priority via support.collibra.com with the following subject line: “RCA Request for Incident MI-20230818”.

Incident date UTC	Summary	Resolution date UTC
Jul 07, 2023 at 04:26	MI-20230710 - Some customers were unable to access or perform synchronization of Lineage. Engineering deployed a fix to resolve this issue.	Jul 10, 2023 11:46 AM ET
Jul 07, 2023 at 04:26	MI-20230707 - GovCloud instances were inaccessible.	Jul 7, 2023 10:22 AM ET
Jun 30, 2023 8:27 AM ET	MI-20230630 - Collibra Engineering Monitoring determined that a subset of non-production instances may have been unavailable for specific customers between 8:27 AM EDT and 9:06 AM EDT.	Jun 30, 2023 9:06 AM ET
Jun 04, 2023 at 06:00	MI-20230606: Collibra Engineering Monitoring determined that specific Edge servers are unhealthy as of 10 am ET on June 5, 2023. This issue was triggered after a recent scheduled maintenance update of Data Intelligence Cloud (DIC) version 2023.05 on June 4, 2023.	Jun 12, 2022 (Workaround provided on Jun 4, 2023)
Jan 05, 2022 at 12:25	MI-20230105: Collibra engineers identified and remediated an issue impacting non-production Cloud instance DNS records.	Jan 05, 2022 at 13:13
Nov 11, 2022 at 02:09	MI-20221111: Collibra engineering identified and resolved an issue with non-production instances on 2022.11 being intermittently inaccessible	Nov 11, 2022 at 10:00
Oct 16, 2022 at 23:00	MI-20221016: Collibra engineering identified and resolved an issue with some non-prod Cloud instances becoming inaccessible.	Oct 17, 2022 at 02:00