Effective Date – April 6th 2022

Project objectives

Customer is seeking to upgrade from earlier “dot” releases of version 5 the Collibra Data Governance Center (DGC) to Collibra Platform 5.7, on-premises.

In scope

Project Startup
Phase/Task Customer responsibility Collibra responsibility
Pre-Project Planning

  • Initial review of Customer’s use cases and business requirements
  • Define initial project plan and schedule “kick-off” workshops
  • Participate in pre-planning sessions with appropriate resources (described below)
  • Provide access to systems as well as provide any onboarding requirements
  • Collibra will conduct one to three pre-kickoff planning meetings to confirm agenda, logistics and project prerequisites.
  • Discuss upgrade process and agree on approach and timeline
  • Initial upgrade project plan and timeline
Analysis (Week 1)
Phase/Task Customer responsibility Collibra responsibility
Sessions with key Customer stake holders to confirm existing functionality being used today
  • Provide a list of custom and out-of-the-box workflows in use today
  • Enabled but not in use
  • Provide a list of integrations enabled today
  • General consulting to answer questions on Collibra Platform 5.7 functionality
  • Validate metamodel and operating model and recommend possible changes
Workflow Upgrades (Week 2)
Phase/Task Customer responsibility Collibra responsibility
Test (and fix) both out-of-the-box and custom workflows Work with Collibra Solution Architect on workflow testing and remediation for best practice knowledge transfer.
  • Guide Customer to test and fix up to two (2) existing custom workflows in development environment (Up to 8 hours have been allocated to this task).
  • Guide Customer to test and fix out-of-box workflows (Only minor changes are expected so up to 4 hours have been allocated for this task).
Integration Upgrades (Week 2)
Phase/Task Customer responsibility Collibra responsibility
Provide guidance to Customer integration developers with upgrade existing integrations. This will include education and guidance on new APIs or helping with debugging of issues. (Up to 8 hours have been allocated for this task.)
Testing in Dev Environment (Week 2)
Phase/Task Customer responsibility Collibra responsibility
Guide and support customer during user acceptance testing (UAT) for up to two and a half (2.5) business days
  • Guide and support customer during user acceptance testing (UAT) for up to two and a half (2.5) business days
  • Next steps planning

Out of scope

Any and all tasks not detailed in the IN SCOPE section above are considered out of scope, including:

  1. Database administration (DBA) responsibilities including configuration or administration of database servers and database software.
  2. Knowledge of third-party software APIs and interface mechanisms needed for Collibra Connect integration.
  3. Use of third-party test automation software or test automation expertise.
  4. Custom report development using third party tools.
  5. Integration with other systems not specifically included above.
  6. Data preparation and sourcing or extraction of data from the source systems.
  7. Design, configuration and implementation of high availability or disaster recovery environments.
  8. Program management is the responsibility of Customer including all communication with the steering committee.


The following are key assumptions for this SOW:

  1. Collibra will be guiding Customer through the upgrade and we will be working side-by-side with Customer resources to complete upgrade steps in development environment.
  2. Scope of work is limited to guidance for migrating current environment. No additional feature or functionality will be worked as part of this SOW.
  3. The Customer has identified out-of-the-box workflows and custom workflows to be migrated to Collibra Platform version 5.7. Re-design of workflows to add new functionality is not in scope.
  4. Collibra consultants will make maximum use of out-of-box product capabilities to minimize custom development.
  5. It is assumed that the Customer integration developers will be upgrading the existing integrations.
  6. The project is assumed to run three (3) consecutive weeks. Delays will require a change request that will detail impact to timeline and costs.
  7. Week 1 is for planning with very part-time involvement from Solution Implementation Manager and Solution Architect
  8. Week 2 is expected to be full-time for Solution Architect and part-time involvement from Solution Implementation Manager
  9. Collibra will guide Customer with upgrade of development environment. Customer is responsible for performing and coordinating upgrades of test and production environments. After Collibra professional services disengages, it is recommended that Customer leverage Coaching Services for any additional advice or questions that come up.
  10. Customer is responsible for all other testing
  11. It is assumed that the work will be performed remotely, no onsite presence is required.
  12. The Customer will provide machines and network access if Collibra consultants are not permitted to use their Collibra issued laptop (Mac or PC).
  13. The customer will make available key team members during the upgrade.
  14. Collibra personnel shall be deployed during Collibra’s normal operating hours in the location of work.
  15. Customer acknowledges that Collibra may utilize subcontractors in its performance of the Services hereunder.
  16. Customer acknowledges that the expected schedule is based on Collibra’s industry experience. While performing the Services hereunder, Collibra may encounter unforeseen circumstances that increase the effort required to fulfill its obligations. Therefore, Customer hereby agrees that should Collibra require any additional hours and/or days to complete the objectives in the Description of Services, the parties shall mutually agree upon a change order setting out the amended scope and/or fees for such additional hours. Collibra shall use its best efforts to provide to Customer as much advance notice of any such additional hours as possible.
  17. Customer will reimburse Collibra for reasonable travel and lodging expenses it incurs in providing Professional Services in accordance with Collibra’s Travel Policy.
  18. The project is expected to be completed within twelve (12) months from the Order Effective Date. Collibra shall not be obligated to perform any Services or provide any Deliverables after this expiration even if the estimated Professional Services time stated above has not been fully utilized in the twelve (12) month period following the Effective Date. The parties will negotiate in good faith a change order should any additional days/hours be required beyond the foregoing time period.

Collibra personnel roles & responsibilities

Role Responsibilities Time Commitment
Solution Implementation Manager
  • Accountable for overall project success and providing best practice guidance for deployment
  • Leads team and provides project direction and best practice guidance, helps develop deliverables, and resolve escalated issues
  • Help with design and architecture and ensure alignment with key project use cases
  • Time management and project progress reporting to Customer Technical Manager.
Solution Architect
  • Guide Customer on how to configure Collibra’s technology given Customer’s detailed business requirements.
  • Responsible for configuring Collibra’s software per Customer’s instructions. Resolve technical issues, develop specified workflows and perform integrations.
  • Perform architecture and design sessions for Collibra DGC, Workflow and Metadata Integrations.
  • Develop and test workflows that meet the requirements agreed with Customer.