Governed Data Lake Accelerator Terms and Conditions

Effective Date – April 6th 2022

Project objectives

Customer is seeking Professional Services help in setting up the Collibra platform to support end users’ ability to find the data they need in the Customer’s data lake and to request new data be added to the data lake if not found.

In scope

Out of scope

Any and all tasks not detailed in the IN-SCOPE section above are considered out of scope, including:

1. Custom workflows other than data lake governance workflows listed above.
2. Configuration of custom asset pages.
3. Configuration of Reference Data, Policy Manager, and Data Helpdesk modules of Collibra Data Governance Center.
4. Knowledge of third-party software APIs and interface mechanisms.
5. Use of third-party test automation software or test automation expertise.
6. Custom report development using third party tools.
7. Data preparation and sourcing or extraction of data from the source systems.
8. Design, configuration and implementation of high availability or disaster recovery environments.
9. Program management is the responsibility of Customer including all communication with the steering committee.
10. Any development with the DGC REST API.
11. Installation, configuration, use or administration of any third-party software not provided by Collibra.
12. Organizational Change management activities such as communication planning, organizational design or role mapping.

Assumptions

The following are key assumptions for this SOW:

1. Data owners have been identified by customer in advance of project start.
2. Customer will identify stakeholders representing line-of-business data stewards, procurement and the data office to participate in the project starting at kickoff.
3. The Customer will provide machines and network access if Collibra consultants are not permitted to use their Collibra issued laptop (Mac or PC).
4. Customer will provide remote access to Collibra staff to the Collibra environments in-scope.
5. Customer has already implemented a foundational Collibra environment, including the Operating Model.
6. Documents will be delivered using Collibra templates, format and content.
7. Customer and Collibra will mutually agree on the location of work. As a principle, full-day workshops and trainings are recommended to be conducted on-site whereas activities such as configuration, development, documentation and test support are performed remotely.
8. Collibra personnel shall be deployed during Collibra’s normal operating hours in the location of work.
9. The implementation is assumed to run for three to four (3 – 4) consecutive weeks. Delays may have impact on the timeline and require a Change Request (CR) to address the cost overage.
10. Customer acknowledges that Collibra may utilize subcontractors in its performance of the Services hereunder.
11. Customer acknowledges that the expected schedule is based on Collibra’s industry experience. While performing the Services hereunder, Collibra may encounter unforeseen circumstances that increase the effort required to fulfill its obligations. Therefore, Customer hereby agrees that should Collibra require any additional hours and/or days to complete the objectives in the Description of Services, the parties shall mutually agree upon a change order setting out the amended scope and/or fees for such additional hours. Collibra shall use its best efforts to provide to Customer as much advance notice of any such additional hours as possible.
12. Customer will reimburse Collibra for reasonable travel and lodging expenses it incurs in providing Professional Services in accordance with Collibra’s Travel Policy.
13. The project is expected to be completed within twelve (12) months from the Order Effective Date. Collibra shall not be obligated to perform any Services or provide any Deliverables after this expiration even if the estimated Professional Services time stated above has not been fully utilized in the twelve (12) month period following the Effective Date. The parties will negotiate in good faith a change order should any additional days/hours be required beyond the foregoing time period.

Collibra personnel roles & responsibilities