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Customer Success Advisor

Joining Collibra’s Customer Success team

As a Customer Success Advisor you will be on point and responsible for building and maintaining relationships with Collibra customers. You’ll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our solution. You will have an integral position within Collibra, working closely with Sales, Support, Product Management and Customer Success to ensure our customer’s success - ultimately securing the renewal and driving growth.

This is a hybrid position based in Prague, Czech Republic. 

Customer Success Advisors at Collibra are responsible for

  • Actively managing a shared portfolio of customers to minimize customer churn and drive healthy growth by driving business value
  • Growing product adoption within a portfolio of a variety of customers primarily using digital tools and standardized materials including, Gainsight
  • Leveraging your deep product expertise to share best practices on how your customers may maximize value from their investment in Collibra
  • Serving as the internal “Voice of Customer” by regularly sharing product feedback on how we may further our ability to deliver high-quality outcomes through digital and scaled efforts
  • Assessing customer data and qualitative insights to continuously iterate and improve our scaled success efforts.

You have

  • 4+ years of experience actively managing a large portfolio of customers at a SaaS company in a digital or scaled customer success environment
  • Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell
  • Experience supporting a high volume of accounts and have identified and bridged gaps to drive adoption, and experience carrying and achieving quota
  • Worked in a non-traditional office environment using virtual teaming and working remotely
  • A Bachelor's degree or equivalent related working experience is required
  • Fluency in English
  • Ideally speak at least one of the following: French, German or Spanish
  • You must have work authorization to work in Prague, CZ

You are

  • Flexible and nimble with the ability to embrace and leverage change
  • Curious and positive with a passion to learn, innovate, and improve
  • Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions
  • Able to positively influence internal and external stakeholders through strong interpersonal skills
  • Able to articulate the importance and value of Collibra to Business and IT executives
  • Excellent communicator and great at building relationships
  • Enthusiastic about technology and you’re not afraid of learning a product with a high degree of complexity

Measures of success

  • Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current Customer Success Managers and be certified to pitch Collibra
  • Within your 3rd month, you will be fully ramped,, been introduced to all of your customers and begin to drive adoption with your customer
  • Within your 6th month, you will have identified opportunities for adoption and growth within your accounts

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our {Be}well benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.

Professional Development

Collibrians are ambitious and inventive, and we want to develop our skills individually and as a team. You’ll have access to development opportunities, as well as other rewards and recognition programs to help grow your career.

Health Coverage

We strive to remain locally competitive and globally equitable. This means comprehensive offerings including medical, dental, vision, and mental health benefits for you and your family.

Paid Time Off and Flexibility

We offer global leave policies for a variety of personal and family circumstances, company-wide wellness days off throughout the year, meeting-free Wednesdays, and a flexible culture to help balance your work and your life.

Diversity, Equity, and Inclusion

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

Learn more about Collibra’s benefits.

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

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