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John Smith
Data Scientist, USA
Cloud-Ready Data
Digital Transformation
Data Governance

Brussels, BE

Help Desk Support Specialist

Joining Collibra's Help Desk Support team:

This is an opportunity to join the Global IT Support team, focused on continuous improvement of our employee experience and providing the highest levels of end user support to ensure maximum productivity and scale. Collibra runs on cloud-based technologies that are ever-evolving in a world of advancing IT innovation. Our IT Support Specialists assist onsite and remote employees with technical support of laptops, applications and related IT services.

Help Desk Support Specialists at Collibra are responsible for:

  • As a First-line Support Specialist, you will assist global onsite and remote employees with the onboarding, configuration, and ongoing usability of computer hardware, peripheral equipment, conference rooms, and software, working with external vendors. Training end-users on the appropriate use of approved Collibra hardware and software.
  • Work with the Ticket Tracking System to remedy all assigned end-user tickets in a timely manner.
  • Create and update documentation related to Support processes and procedures. 
  • Interact with numerous cloud-based platforms in a high-growth environment. 
  • Maintain asset management system tracking on all hardware and perform audit checks to confirm equipment is correctly assigned.

You Have:

  • Strong affinity for IT, 2-5 years of relevant Help Desk Support experience. 
  • Demonstrated proficiency in supporting Windows and Mac operating systems.
  • Experience troubleshooting software, hardware, peripheral problems and basic network.
  • Familiarity with common workplace productivity and desktop management applications, e.g. Google and Microsoft suites, WorkSpaceOne, ServiceNow, Okta, Slack, Zoom.
  • Experience with ticketing systems, SLA requirements and workstream management.

You Are:

  • Able to learn new software applications quickly. 
  • Possess a strong work ethic with a daily commitment to high-quality results and Customer Service Excellence. 
  • Excellent verbal and written communication skills via chat, email and video conference.
  • Able to work both independently and as a team member to escalate issues accordingly. 
  • Able to track simultaneous issues and use efficiencies to optimize workflow and maximize ticket turnaround time
  • Able to travel domestically.

*Must be based in Belgium.*

Reporting to Collibra's EMEA IT Support Manager, Help Desk Support Specialist's measures of success are:

  • Within your first month, you will review and familiarize yourself with IT’s internal processes and begin triaging tickets in the queue.
  • Within your third month, you will begin drafting documentation surrounding the day-to-day activities of the IT Support department.
  • Within your sixth month, you will be engaged in projects to help build and further infrastructure deployments within IT Support

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.