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John Smith
Data Scientist, USA
Cloud-Ready Data
Digital Transformation
Data Governance

London, UK

Senior L3 Support Engineer I

Joining Collibra’s L3 team:

  • You will identify code defects in Collibra’s software platform based on your investigation of customer-reported problems.
  • The L3 Engineering team responds to customer issues, identifies the root cause and applies workarounds for them. Reporting to the L3 Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.
  • As an engineer you will focus on the edge cases, the “what if”. We need your knowledge to find the root cause and we need your experience and skill-set to resolve it. 

L3 Engineers at Collibra are responsible for:

  • Analyzing complex customer issues to determine the root cause.
  • Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
  • Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.

You Have:

  • 3-5+ years of professional experience with developing Java-based applications (including strong experience with the Spring framework)
  • Knowledge of OO principles, Design Patterns, Test-Driven Development and clean code principles.
  • Experience maintaining software running in production.

You Are:

  • An investigator, excited by the challenge of looking for bugs and resolving them.
  • Focused on quality and knowledge of how and especially what to test in order to execute change with confidence.
  • Motivated by the challenge of scaling a growing company.
  • Collaborative - we work cross functionally with many other teams and we often need to help project teams instrument and improve their observability.
  • Comfortable working in English, we are a global team!

Reporting to Collibra’s Manager, L3 Support, an L3 Software Engineers measures of success are:

  • Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
  • Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
  • Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.