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My Profile
John Smith
name@company.com
Data Scientist, USA
Interests
Cloud-Ready Data
Digital Transformation
Data Governance

Remote, USA

Manager, Customer Success Manager - Healthcare

Joining Collibra’s Customer Success team:

As a Manager in our Healthcare Customer Success Team, you will have an exciting opportunity to lead a team of Customer Success Managers and work closely with our healthcare customers to ensure their success. You will work with your team to help our customers to build adoption, discover additional use cases, derive value from our platform and address issues. Additionally, you will play a key role in enhancing our Customer Success operating model to shape the future of Customer Success at Collibra. In this role you will partner closely with leadership from Sales, Support, Service and Product teams. 

Manager, Customer Success at Collibra is responsible for:

  • Leading a team of Customer Success Managers, providing guidance, addressing issues, interviewing candidates, conducting performance reviews
  • Forecasting revenue based on customer interaction and feedback for the coming quarters 
  • Collaborating closely with appropriate resources from cross-functional teams including: sales, product management, education, support, professional services, coaching and partners
  • Providing executive engagement to gain Collibra sponsorship 
  • Developing processes and approaches for Customer Success to ensure standardization of scalability for future growth

You Have:

  • 10+ years of experience managing high volume of large enterprise accounts in the healthcare space
  • 5+ years of leadership experience
  • Experience in driving adoption and identifying/remediating risk with the goal to secure renewal, cross sell and upsell with SaaS solutions
  • Experience in data governance, data management, analytics or business intelligence is preferred
  • Experience carrying and achieving quota
  • You're comfortable talking across all levels of an organization and are able to influence executive stakeholders, both internally and externally, to achieve goals. Comfortable presenting to customers and internal stakeholders

 You Are:

  • Flexible and nimble with the ability to embrace and leverage change
  • Curious and positive with a passion to learn, innovate, and improve
  • Highly organized and can identify and prioritize developing customer relationships
  • Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions
  • Able to positively influence internal and external stakeholders through strong interpersonal skills
  • Able to articulate the importance and value of Collibra to Business and IT executives

Reporting to Collibra’s Director, Customer Success, measures of success are:

  • Within the first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current CSMs, be certified to pitch Collibra and the basics of Data Governance
  • Within your third month, you will be fully ramped, understand the current state of your book of business, been introduced to all of your customers and built a good relationship with your team members
  • Within your sixth month, you will have coordinated and lead business reviews and identified opportunities for adoption and growth within all of your accounts, you are able to accurately forecast revenue for your book of business

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.