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John Smith
Data Scientist, USA
Cloud-Ready Data
Digital Transformation
Data Governance

Remote, USA

Associate Production Engineer II (NOC)

Joining Collibra’s Network Operations Center team:

  • As an Associate Production Engineer, you will monitor and respond to critical alerts to production applications in a multi-cloud environment - AWS, AWS GovCloud, GCP, & Azure.
  • Perform initial triage and investigate issues or incidents reported by Global Support Team or other stakeholders; escalate to appropriate teams internally.
  • Execute change requests following well defined runbooks.
  • Evaluate and Classify alerts and events and create runbooks when needed.
  • Identify gaps in the monitoring of customer environments and work cross functionally to ensure proactive measures are taken, when possible, to restore service

Associate Production Engineers at Collibra are responsible for:

  • Ensuring service uptime by monitoring alerts and events and performing restoration of service processes. 
  • Monitoring for potential resource threshold breaches and proactively resolving imminent failures.  
  • Working with other teams across the organization including Security, Development, QA, and SRE teams to balance requirements and meet common goals and improve monitoring and observability, primarily of customer facing production environments
  • Monitoring automated software rollouts and responding to any issues that may arise.
  • Engaging a customer notification process when services have been impacted.

You Have:

  • 2+ years of experience in Cloud Engineering, in one or more of AWS, GCP, or Azure.
  • Working knowledge of Bash (Python is a plus)
  • Experience with Jira, github, slack, & confluence.
  • 2+ years of experience in Linux OS environment.
  • 2+ years of experience with a MAC laptop.
  • Analytical and methodical problem solving and organizational skills.
  • A preference to be on camera frequently during zoom calls.
  • Knowledge of monitoring and observability tools such as Grafana, Kibana, ElasticSearch, DataDog, Statuscake, Cloudhealth etc.
  • A willingness to work evening and weekend shifts, with compensation and recovery through a flexible work schedule. (Friday - Tuesday - 3:00 am - 10:00 am EST)

You Are:

  • Agile-minded, optimistic, passionate, and pragmatic about preventing issues in customer environments.
  • Interested in broadening your skills into technologies you haven’t seen before.
  • Able to work productively with a geographically distributed remote team and to be able to mentor and advise other engineers you work with.
  • A Team player, focussed on collaboration and doing the right thing.
  • Accustomed to a fast paced environment

Reporting to Collibra’s Manager - Product Delivery measures of success are:

  • Within your first month, you will absorb fundamental knowledge about Collibra processes/tools and start building team & cross-functional relationships.
  • Within your third month, you will take ownership of escalations, collaborate on and achieve quarterly OKRs (Objectives & Key Results)
  • Within your sixth month, you will drive approaches to proactively resolve customer impacting issues, inform customer success of impending customer facing problems, help generate operational playbooks, and work through process improvements for monitoring and alerting.

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.