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John Smith
Data Scientist, USA
Cloud-Ready Data
Digital Transformation
Data Governance

New York, NY

Sr. Customer Success Data Analyst

Meeting your future team:

Joining Collibra’s BI & Field Analytics team:

  • Collibra is looking for an Sr. Customer Success Data Analyst to join the BI & Field Analytics team. In this highly visible role, this position will partner closely with our Customer Success Operations team and our Customer Success Executive Leadership team to accelerate business decisions by unlocking the value of data and turning it into a strategic asset. The responsibilities include virtually every aspect of building dashboards and delivering analysis and insights on customer metrics, product and performance drivers.
  • The Sr. Customer Success Data Analyst will report into our Field Analytics Manager whose team supports multiple stakeholders in the organization including customer success, sales, and executive leadership.
  • This is a cross functional and high-impact role that requires a keen sense of ownership and drive. You should have strong analytical and project management skills, enabling key business stakeholders to understand requirements, shape analytical deliverables, and drive solid execution. Your ability to collaborate and provide high-quality support to your Operations partners and Customer Success stakeholders is paramount to success.
  • As a member of this dynamic team, you will have the opportunity to play a key role in developing analytics to drive key decision making within the Customer Success 

Sr. Customer Success Data Analysts at Collibra are responsible for:

  • Designing, developing and continuously optimizing Customer Success reporting and analytics solutions that meet business requirements and creating opportunities for automation, improvements and scalability
  • Collaborating closely with internal business stakeholders to understand their business intelligence and transform data into actionable intelligence through analytics and interactive visualization in Tableau
  • Empowering Collibrians to find, understand the context, and trust the accuracy of Customer data and analytics through emphasis on data quality and end-to-end integration with the Collibra Platform
  • Promotes and contributes to the overall strategy and vision of Tableau design and development practices at Collibra, and identifies and configures the sources, frequency, and granularity of required data to produce and maintain Tableau dashboards
  • Provides and implements solutions to address data quality issues and creates and maintains a monthly Tableau dashboard development roadmap
  • Supports Tableau analysts embedded throughout Collibra

You Have:

  • 3+ years experience developing reporting and dashboards with BI tools including Tableau. Tableau Developer experience required, Tableau Desktop Certification a plus.
  • 5+ years of experience in a Customer Success Analytics, Sales Analytics, Field Operations, Customer Success Operations, Sales Operations, or related function
  • 5+ years experience with Salesforce CRM (or similar) relational database systems, experience with Customer Success systems including Gainsight, Zendesk, and FinancialForce is a plus.
  • Clear understanding of the customer journey and experience performing analysis and creating reporting with key Customer Success KPIs including Renewal Rate, Churn, NDR, etc.
  • Advanced experience with programming languages (SQL, Python, R) and knowledge of end-to-end data warehousing principles, methodologies, and practices (Amazon Redshift a plus)
  • Strong business acumen and analysis skills including written communication and presentation development for an executive audience, and the ability to perform data analysis and troubleshoot data integrity issues

You Are:

  • Strong analytical thinker with interpersonal skills to influence, maintain strong relationships and collaborate at all levels
  • Relentless in wanting to deliver accurate insights to stakeholders
  • Passionate about being a data-driven problem solver, able to approach problems from multiple perspectives. Known for your integrity, compassion, and a trusted business partner. 
  • Fluent in telling meaningful stories through the use of data
  • Flexible and nimble with the ability to embrace and drive change in a fast paced environment
  • Capable of breaking down complex problems and propose thoughtful recommendations

Measuring Success:

Reporting to Field Analytics Manager, Sr. Customer Success Data Analyst measures of success are:

  • Within your first month, you will have the lay of the land, meet with the team, your business stakeholders and cross-functional partners, have participated in onboarding training to get a foundation of Collibra and our strategy, learn the Customer Success and Sales data landscape and work directly with stakeholders to deliver ad-hoc reporting. 
  • Within your third month, you will deliver consistent and trusted analytical support to stakeholders, develop critical data pipelines for scalable reporting, and create data models for advanced Customer Success analytics
  • Within your sixth month, you will promote self-service analytics and deliver predictive analytics and insights to stakeholders to drive strategic business outcomes

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.