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John Smith
Data Scientist, USA
Cloud-Ready Data
Digital Transformation
Data Governance

Remote, Australia

Customer Account Director - APAC

  • Our Customer Advisory team is aiming at creating and aligning to a broad vision for embedding data intelligence across our customers’ organisation. We strive for Delivery Excellence - overall leadership of the Strategic Account Program, ensuring the effective coordination and prioritisation of Collibra resources deployed to support the customer.As a Customer Advisory Director you’ll be the primary strategic lead on a small number of complex, high-value and high-potential accounts. You’ll work collaboratively with colleagues across Collibra, as well as with our external partners, to drive customers success and growth, whilst remaining a customer advocate.Customer Advisory Director’s at Collibra are responsible for:
    • Embed data intelligence across the customers’ organisation with corresponding success plan and delivery roadmap whilst creating and aligning to a broad vision 
    • Coordinate all Collibra internal teams to best support the customer’s vision
    • Collaborate with the Sales organisation to identify new opportunities and assist in closing incremental revenue and secure long-term renewal
    To be successful
    • Within your first month, you will complete onboarding and enablement, establish a relationship with your account teams, meet with your cross-functional peers and establish a baseline understanding of your customers
    • Within your third month, you will have established you own operational process to collaborate with your customers, take ownership for strategic alignment and have a deep understanding of our current assets and messaging   
    • Within your sixth month, you will have established a trusted advisor status with both your customers and your account teams, you will be contributing to the data intelligence journey of your customers and you will be spending an increasing amount of time in acting as a point of escalation for customers
    You Are:
    • Customer obsessed with an innate desire to take care of customers, drive adoption, deliver value 
    • Commercially orientated with a passion for owning and delivering renewal and expansion targets 
    • Passionate about data and technology and how they can be leveraged to transform a business 
    • High energy with a focus on action and building in fast paced environments often with high degrees of ambiguity
    You Have:
    • 6+ years of experience in Customer Success/advisory role in a SaaS vendor, a management consultant or an in-house capability owner
    • Experience of managing significant data and/or technology change programs, both the technical and operational aspects, and have the credibility to act as a trusted advisor to customer executives for such programs 
    • Experience of directly owning at least $5m ARR in total, individual accounts with an ARR over $1m and delivering expansions of over $1m  
    • You have a Bachelor’s degree or Master’s degree in Computer Science, Information Technology, or a related field. 

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.