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John Smith
Data Scientist, USA
Cloud-Ready Data
Digital Transformation
Data Governance

Remote, Europe

Web Support Engineer, Wordpress

Meeting your future team:

Collibra is looking for a Web Support Engineer based in a European country who will be responsible for providing internal and external user support across platforms in our website ecosystem. This essential role will interface daily with customers, partners, prospects, and Collibrians to assist with remediation of any access/entitlement, technical and security related issues with the websites during EMEA hours as part of a primarily US based team. The web development team prides itself on being able to collaborate effectively across many departments within the organization.

Web Support Engineers at Collibra are responsible for:

  • Monitoring and actioning of all incoming website related tickets, emails and voicemails within specified SLAs
  • Maintaining web uptime and the stability of all cross-functional integrations
  • Diagnosing and solving technical problems related to security, system architecture, and integrations in a timely manner
  • Communicating, updating appropriate teams during any service disruptions and monitoring to final resolution
  • Tracking of issues and any remediation steps followed utilizing our tracking system (Asana)

You Have:

  • 2+ years of professional experience using Wordpress in a corporate environment or agency
  • 2+ years of professional experience providing support to clients
  • 2+ years of professional experience working with Salesforce, Marketo, Asana or similar tools
  • 1+ years of professional experience using AEM in a corporate environment or agency would be a nice to have
  • Bachelor's Degree in computer science or related field or equivalent experience.

You Are:

  • Experienced providing support via ticketing for website or software systems
  • Knowledgeable of administrative hosting environments such as WHM, WPEngine
  • An independent worker, self starter; eager to learn and apply new methodologies
  • Comfortable working in CRM tools like Salesforce and Marketing Automation platforms like Marketo.
  • Professional, attentive, communicative and quick to respond to issues.

Measuring Success:

  • Within your first month, you will familiarize yourself with all web properties, systems, integrations, important contacts
  • Within your third month, you will be tracking progress and steps taken to remediate all customer, partner, prospect, and Collibran support tickets, emails, and voicemails 
  • Within your sixth month, you will be providing sys-admin support for the entire website ecosystem, including analyzing logs, liaising with key contacts and providing timely remediation for all issues

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.