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My Profile
John Smith
name@company.com
Data Scientist, USA
Interests
Cloud-Ready Data
Digital Transformation
Data Governance

Remote, Northeast USA

Manager, Hub Customer Success

Joining Collibra’s Customer Success leadership team:

  • As the Manager of our Hub CSM team you’ll be responsible for leading a team of Customer Success Managers working with our large and emerging customer base in North America. 
  • Create the 1:Many Customer Success function at Collibra
  • This highly effective leader will be accountable for adoption, value realization, risk identification and remediation and growth in emerging accounts. 
  • The individual will be responsible for building a completely new team and Customer Success motion for a newly formed group of customers.
  • This individual will work closely with the wider Customer Success and Sales team to develop and execute our customer success and go-to-market strategy to deliver on our renewal and expansion targets.

The Manager of Hub CSM at Collibra is responsible for:

  • Leading, mentoring and growing a team of Customer Success Managers; early career development experience is a huge plus
  • Being a trusted advisor, executive sponsor and point of escalation for your team’s customers 
  • Developing customer success and go-to-market approaches and plays in collaboration with other cross functional leaders focused on scale
  • Developing and leading activities to drive increased customer advocacy and engagement 
  • Creating a collaborative environment and culture of best practice knowledge sharing and lead the development of reusable assets and templates where it would be beneficial for the team 

You Have:

  • 10+ years of Customer Success experience including managing and scaling a high-growth customer success team in a SaaS vendor 
  • Experiencing developing and scaling a one to many CS program, including choice of platforms and use of digital assets to drive customer engagement and identify risk within accounts
  • Strong cross functional collaboration skills and experience, including working closely with sales, onboarding, professional services, renewals, and support teams
  • Experience of managing significant data and/or technology change programs, both the technical and operational aspects, and have the credibility to act as a trusted advisor to customer executives for such programs 
  • Experience of leading and mentoring a distributed and early career team of at least 10 individuals

You Are:

  • Customer obsessed with an innate desire to take care of customers, drive adoption, deliver value
  • Focused on continuous improvement and identifying and scaling best practices
  • An inspiring leader who nurtures high performing teams and can bring cross functional team together around a common goal 
  • Passionate about data and technology and how they can be leveraged to transform a business 
  • High energy with a focus on action and building in fast paced environments often with high degrees of ambiguity  

Reporting to Collibra’s Vice President, Customer Success, measures of success are:

  • Within your first month, you will complete onboarding and enablement, establish a relationship with your team, meet with your cross-functional peers and establish a baseline understanding of the performance of your business 
  • Within your third month, you will have established you own operational process to manage your team, take ownership for forecasting the health and commercials around your business and have a deep understanding of our current assets and messaging   
  • Within your sixth month, you will have established a trusted advisor status with both your team and key stakeholders within your customers, you will be contributing to the development of best practices and approaches for the team and will be spending an increasing amount of time in market acting as a sponsor and point of escalation for customers

Benefits at Collibra

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.