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My Profile
John Smith
name@company.com
Data Scientist, USA
Interests
Cloud-Ready Data
Digital Transformation
Data Governance

Remote, USA

Support Analyst / Gainsight Admin

Meeting your future team:

Joining Collibra’s Business Systems team

  • The IT Enterprise Applications Team supports Collibra’s Salesforce ecosystem for cross-functional sales and business operations teams to resolve help requests and change requests for Salesforce and Gainsight and related systems integrations. 
  • You will serve as an escalation point for internal stakeholders and will ensure successful resolution of issues.

IT Business Systems, Support Specialist's at Collibra are responsible for:

  • Own and triage Help Request tickets in our Gainsight and Salesforce instance as well as related third-party applications.
  • Troubleshoot and configure formulas, rules and automations, fields, page layouts, journey orchestrator, surveys, adoption explorer and other standard functionality within Gainsight.
  • Manage user provisioning and validate system access, permissions, and reporting structure within both Salesforce and Gainsight
  • Own QA and UAT of Change Request releases for Gainsight, Salesforce, and related Integrations such as ZenDesk.

You Have:

  • 2+ years supporting Gainsight and/or Salesforce and out-of-the-box integrations similar to Zendesk.
  • Background in Customer Success Operations, Sales Operations, and/or IT Business Analyst roles. 
  • Familiarity with the software development life cycle.
  • Experience building Validation Rules, Workflows, Process Builders and Flows preferred in Salesforce preferred.
  • Gainsight Administrator Certification preferred.

You Are:

  • Organized, with problem solving and troubleshooting skills.
  • Have a Strong work ethic with daily commitment to high-quality results and delivery excellence. 
  • Ability to work both independently and as a partner when escalating complex issues. 
  • Excellent verbal and written communication skills.

Reporting to Collibra’s Manager, Business Systems Measuring Success:

  • Within your first month, you will understand Collibra’s application portfolio, team structure and common stakeholder use cases and help requests. 
  • Within your third month, you will be owning and supporting the internal Gainsight/Salesforce Case queue to enable business productivity and efficiency.
  • Within your sixth month, you will be owning Change Request tickets during the QA and UAT phases and familiarizing yourself with the Business Requirements Gathering process.

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

 

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