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John Smith
Data Scientist, USA
Cloud-Ready Data
Digital Transformation
Data Governance

Remote, Australia

Senior Customer Success Manager - Australia

Sr. Customer Success Manager, APAC


Joining Collibra's CSM team: 

As a Sr. Customer Success Manager for APAC,  you will be responsible for building and maintaining relationships with Collibra customers. You’ll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our solution. You will have an integral position within Collibra, working closely with Sales, Support, Sales Engineering, Product Management and Marketing to ensure our customer’s success - ultimately securing the renewal and driving growth.

Sr. Customer Success Managers at Collibra are responsible for: 

  • Collaborating with our customers to build and execute customer success plans driving enterprise adoption and growth across the data intelligence domain
  • Being the customers champion within the Collibra organisation by identifying their critical needs and mapping appropriate resources including: value and adoption services, product management, education, support, professional services, coaching and partners
  • Driving executive engagement to gain Collibra sponsorship 
  • Partnering closely with Regional Sales Managers and other internal stakeholders to provide input into account planning and drive growth
  • Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day to day operations
  • Coaching and mentoring new team members
  • Working with our partners to make sure they are successful when engaged with our mutual customers


You have: 

  • 5-10 years of experience managing large enterprise SaaS accounts
  • Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell
  • Supported a high volume of accounts and have identified and improved gaps in driving adoption
  • Experience carrying and achieving quota
  • Worked in a non-traditional office environment using virtual teaming and working remotely
  • Domain knowledge in both Data Intelligence and the technology landscape


You are: 

  • Flexible and nimble with the ability to embrace and leverage change
  • Curious and positive with a passion to learn, innovate, and improve
  • Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions
  • Able to positively influence internal and external stakeholders through strong interpersonal skills
  • Comfortable communicating with all relevant stakeholders from senior executives to change professionals to technical architects to end user participants
  • Willing to travel up to 50% in a post-pandemic world

Reporting to a Regional Customer Success Lead, measures of success are: 

  • Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current CSMs and be certified to pitch Collibra
  • Within your 3rd month, you will be fully ramped, have begun account planning, been introduced to all of your customers and begin introducing adoption plans with your customers
  • Within your 6th month, you will have executed adoption plans with your top customers, begun delivering business reviews and identified opportunities for adoption and growth within all of your accounts

#LI- PT1