Quickly identify and resolve data issues to empower the business
Find and resolve data issues fast
Core to the Collibra Platform is Data Helpdesk, which lets any user submit a help desk ticket to flag incorrect data. The system then intelligently routes issues to the correct stakeholders for resolution. Data owners and stewards can implement changes quickly and across all relevant datasets, all while complying with established controls.
Benefits of Data Helpdesk
Resolve errors and get your data ecosystem operating swiftly without hiccups.
Improve data quality
Identify and address data issues quickly and easily to improve data quality for the whole organization
Gain trust in your data
Create a culture of confidence and trust in data with an efficient and transparent ticketing system
Route issues intelligently
Direct issues and escalations to the right person right away, to get problems solved fast
Capabilities of Data Helpdesk
Tasks are assigned dynamically by the process based on pre-determined factors, be that a business division, individual function, product in question, or something else.
Issue management workflows can be customized to meet the unique needs of each issue type and data issue according to the needs of discrete divisions within the business.
Data Helpdesk can be configured to raise issues and alerts automatically based on specific rules or assessment results. For example, automatically raise data quality issues.
Explore the platform
Data Helpdesk is part of the Collibra Platform, a single cloud platform that empowers enterprises to achieve digital business transformation
“The integration of Collibra with our business intelligence and other tools has helped us foster understanding in our organization by bringing data governance to our users. We are excited about the next phase of our data governance journey.”
Senior Business Intelligence Developer
Next-generation service at DNB Bank
“Digital adoption is driving an explosive growth of data, creating new challenges to manage and ensure compliant use of data. Collibra’s products bring context to DNB’s complex data landscape and are fueling its shift to a data-driven organization.”
Executive Vice President Group Digital Insights and Chief Data Officer
Building data transparency at AXA XL
“Collibra has played an important role in our journey to build data transparency within our organization. It helps our users connect the dots and support our desired self-service model, allowing them to focus on their real work.”
Senior Center of Excellence Lead, Data Governance
Driving transformation with data at PMI
“Collibra enabled us to unlock data knowledge to everyone in the company, it’s a game changer to become a truly data driven enterprise.”
Director Enterprise Data Architecture
Philip Morris International
2019 Gartner Magic Quadrant for Metadata Management
Collibra has been positioned as a Leader in metadata management solutions.