Overview

Find and resolve data issues fast

Core to the Collibra Platform is Data Helpdesk, which lets any user submit a help desk ticket to flag incorrect data. The system then intelligently routes issues to the correct stakeholders for resolution. Data owners and stewards can implement changes quickly and across all relevant datasets, all while complying with established controls.

Benefits of Data Helpdesk

Resolve errors and get your data ecosystem operating swiftly without hiccups.

Improve data quality

Identify and address data issues quickly and easily to improve data quality for the whole organization

Gain trust in your data

Create a culture of confidence and trust in data with an efficient and transparent ticketing system

Route issues intelligently

Direct issues and escalations to the right person right away, to get problems solved fast

Capabilities of Data Helpdesk

Task auto-assignment

Tasks are assigned dynamically by the process based on pre-determined factors, be that a business division, individual function, product in question, or something else.

Customizable workflows

Issue management workflows can be customized to meet the unique needs of each issue type and data issue according to the needs of discrete divisions within the business.

Automated altering

Data Helpdesk can be configured to raise issues and alerts automatically based on specific rules or assessment results. For example, automatically raise data quality issues.

Explore the platform

Data Helpdesk is part of the Collibra Platform, a single cloud platform that empowers enterprises to achieve digital business transformation

Explore the Collibra Platform
Bringing data to the users at Adobe

“The integration of Collibra with our business intelligence and other tools has helped us foster understanding in our organization by bringing data governance to our users. We are excited about the next phase of our data governance journey.”

Ryan Cook

Senior Business Intelligence Developer

Adobe

Next-generation service at DNB Bank

“Digital adoption is driving an explosive growth of data, creating new challenges to manage and ensure compliant use of data. Collibra’s products bring context to DNB’s complex data landscape and are fueling its shift to a data-driven organization.”

Aidan Millar

Executive Vice President Group Digital Insights and Chief Data Officer

DNB Bank

Building data transparency at AXA XL

“Collibra has played an important role in our journey to build data transparency within our organization. It helps our users connect the dots and support our desired self-service model, allowing them to focus on their real work.”

Ashish Haruray

Senior Center of Excellence Lead, Data Governance

AXA XL

Driving transformation with data at PMI

“Collibra enabled us to unlock data knowledge to everyone in the company, it’s a game changer to become a truly data driven enterprise.”

Jeroen Diepstraten

Director Enterprise Data Architecture

Philip Morris International

Featured resources

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