Joining Collibra’s Client Onboarding Team:

  • We are a global team playing a crucial role to establish a post-sales relationship and create a world class customer experience
  • You will be on point for technical expertise and work closely with Onboarding Engineers and Managers to deepen relationships with Collibra’s customers during their first few weeks after joining the Collibra Data Citizens family
  • You will have an integral position within Collibra Customer Success teams and work closely with Sales, Services, Support, Product Management and Customer Advisory to guide customers to success and provide the framework for best practices going forward
  • At Collibra, the customer is our “True North” and our Onboarding team steers the ship as they begin their Data Intelligence journey

Customer Onboarding Engineers at Collibra are responsible for:

  • Be the technical lead for our customers to guide them through installation of our platform key components to ensure their success and enable the services team to start configuration
  • Consult customers regarding our APIs, architecture recommendations, and authentication approaches to be the expert for customers regarding integrations, technical solutions, and security questions
  • Be keen on teaching and be able to convey complex concepts to ensure new clients get familiar with Collibra’s features and benefits.
  • Own enablement sessions for new customers to maintain healthy and fruitful relationships with customers measured by Net Promoter Score and Customer Satisfaction surveys
  • Partner with Customer Success Managers and Project Managers to provide an excellent customer onboarding process for new customers

You Have:

  • Superior written and verbal skills that illustrate the ability to communicate effectively, promptly, and appropriately with new customers.
  • Experience with SaaS and Enterprise software architecture and the ability to implement installation and configuration guides with minimal assistance.
  • Experience with SSO, LDAP, SSL certificates, and API's.
  • 2-5 years’ experience as a customer facing Support Engineer / Solution Engineer / Technical Account Manager or similar experience
  • Fluent English and other languages are beneficial

You Are:

  • Analytical, patient, organized, have methodical problem-solving skills, and can convey complex technical concepts to non-technical people.
  • Able to work effectively with lifecycle and project management applications such as Salesforce and Gainsight. As well as scheduling tools like Google Calendar.
  • Ideally, knowledgeable about security and compliance topics in a SaaS environment.
  • Ideally, knowledgeable about data modeling tools, SQL, BPMN engines is a plus.
  • Able to have a flexible schedule to take occasional weekday customer sessions in other regions such as APAC.

Measuring Success:

Reporting to Collibra’s Client Onboarding Leader, measures of success are:

  • Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current Onboarding Engineers and be certified to Collibra Level 1
  • Within your third month, you will be fully ramped, be introduced to new customers and lead onboarding sessions to guide customers through installation of our platform and basic configuration.
  • Within your sixth month, you will guide our customers through a sequence of enablement, installation sessions to educate end-users on the fundamentals of Collibra’s Data Intelligence platform including navigation, functionality and behavior of out-of-the-box modules.

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.