Joining Collibra’s Customer Success Operations team:

  • Collibra is looking for a Senior Manager of Professional Services Operations to join the Customer Success Operations team. In this highly visible role, this position will partner closely with our VP of Professional Services and the Professional Services leadership team to scale the division.  The responsibilities include virtually every aspect of running a professional services organization, including but not limited to the management of operating metrics, systems design and project management as well as  developing, deploying and driving best practices and processes necessary to ensure consistency, quality and maximum efficiency of the division.
  • The Professional Services Operations Manager will report into our Director of Customer Success Operations, whose team supports multiple stakeholders in the customer success organization including professional services, customer advisory, customer success, onboarding, and support.
  • This is a cross-functional and high-impact role that requires a keen sense of ownership and drive. You should have strong analytical and project management skills, enabling key business stakeholders to understand requirements, shape analytical deliverables, and drive solid execution. Your ability to collaborate and provide high-quality support to your Professional Services stakeholders is paramount to success.

A Senior Manager, Professional Services Operations at Collibra is responsible for:

  • Becoming the trusted business partner to our Professional Services Leadership team, taking a genuine passion for their mission, and setting them up for success. Act as the Professional Services subject matter expert and advocate.
  • Working with the VP of Professional Services to design, implement and manage high quality and accurate forecasting, as well as  planning and budgeting processes that are integrated with other planning processes employed within the organization. Own and manage all regional and segment bookings, utilization, and revenue forecast analysis, development and submission.
  • Analyze operations and financial data to identify business insights and opportunities for process improvement. Recommend and develop operational process improvement initiatives in support of the business strategy.
  • Implement internal processes, methodologies and tools within the Services organization to improve business performance. Manage and facilitate PS initiative implementations by working with Professional Services leadership team, Sales/CS Operations, external vendors and other Collibra internal support functions to successfully launch new programs and operational components.
  • Act as the voice of Professional Services in support of major systems projects and other change management initiatives
  • Provide ongoing operational process oversight and monitoring of process adherence and effectiveness.

You Have:

  • 7+ years in Field Operations, Customer Operations, Sales Operations, or Management Consulting. 
  • Experience with program and project management as well as experience with Salesforce/Financialforce preferred.
  • Experience in an operational role with success in identifying and executing process and program improvements
  • Demonstrated ability to manage conflict, build consensus, and facilitate problem-solving and collaboration amongst cross functional teams. Ability to also balance delivery of results, client management and adapt to fast-paced and changing environments.
  • Strong observation, analytical, numerical reasoning, business acumen, and leadership skills. Ability to bring clarity and structure when managing fluid expectations and evolving demands.

You Are:

  • Strong analytical thinker with the ability to combine business understanding and technology
  • Passionate about being a problem solver, able to approach problems from multiple perspectives
  • Known for your integrity, compassion, and a trusted business partner
  • Curious and positive with a passion to learn, innovate and improve
  • High energy with a focus on action and building in fast paced environments often with high degrees of ambiguity

Measuring Success:

Reporting to Collibra’s Director of Customer Success Operations, Senior Manager, Professional Services Operations measures of success are:

  • Within your first month, you will have met with your business stakeholders and cross-functional partners as well as immerse yourself in the day-to-day operations of Professional Services, learning about their systems, processes, and ecosystem.
  • Within your third month, you will be executing on key Professional Services initiatives as part of the business strategy.
  • Within your sixth month, you will partner closely with the VP of Professional Services and the PS Leadership team to develop their go-to-market strategy and help articulate a clear and compelling path to success in 2022.

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

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