We're Ushering a New Era of Data Participation. Interested?
We’re shaping the way companies manage data by helping customers connect the right data, insights, and algorithms for all Data Citizens. When everyone across the organization is enabled with data, true transformation can take place. We are building a team of exceptional people to help us deliver on that promise. If you are interested in a career at the leading edge of technology, we look forward to hearing from you.
How you'll make an impact at Collibra:
Collibra seeks a Senior Customer Success Operations Analyst to own analysis, reporting, and tools on a wide range of processes and initiatives focused on driving customer success.
As our Senior Customer Success Analyst, you’ll work closely with our various customer success teams (e.g. account management, support, services, education) to help our business improve customer satisfaction, increase product adoption, and reduce churn.
A day in the life of a Senior Customer Success Operations Analyst at Collibra:
The Senior Customer Success Operations Analyst will own Collibra’s instance of our Customer Success tool (e.g. Gainsight, Totango, etc.) and develop Tableau reporting and analytics deliverables that enable Customer success. Key responsibilities of the role include:
Implementation and Dashboard Building
Defines and implements the configuration and architecture of the Customer Success Tool environment
Identifies and configures the sources, frequency, and granularity of required data
Deploys our Customer Success tool to the organization, including configurations, external integrations
Define and build Tableau dashboards to meet business needs
Develops a keen sense of the organization’s source of churn and expansion
Partners with cross-functional teams to drive adoption
Documents and implements Customer Success processes into tools and systems
Maintenance and Ongoing Support
Manages user accounts, groups, and security settings in our Customer Success Tool
Provides day to day end-user support and monitors system performance and data integrity
Implements recommendation to improve efficiencies, improve data quality, and adherence to best practices
Great Team Player: Strong track record of cross-functional collaboration.
Experience: 3 or more years working in analytics, customer success operations, sales operations, or a related role. Has demonstrated experience in managing complex projects, and working effectively across cross-functional teams and vendors.
Customer Success Skills: Understands Customer Success. Can translate business requirements into the use of applications and dashboards. Advocates for best practices.
Technical Skills: Strong Salesforce user, admin, configuration skills, understands object-oriented concepts, previous experience with Gainsight, Totango, or other Customer Success tools. Experienced Tableau builder.
Education: BS or BA required from a leading university.
Service-Oriented: Consistently delivers great customer service.
Resourceful: Has great decision making and analytical skills.
Execution Focused: Can identify solutions, but also executes on the work.
Why you want us:
A friendly and rapidly growing environment where your input will be valued and your growth fostered
Ongoing opportunities to collaborate with fellow Collibrians globally for team meetings, trainings, and conferences
Flexible hours- quality > quantity
A state-of-the-art laptop
And of course, a competitive salary with a strong benefits package