We’re shaping the way companies manage data by helping customers connect the right data, insights, and algorithms for all Data Citizens. When everyone across the organization is enabled with data, true transformation can take place. We are building a team of exceptional people to help us deliver on that promise. If you are interested in a career at the leading edge of technology, we look forward to hearing from you.
How you'll make an impact at Collibra:
As our Customer Advisory Manager you will be on point and responsible for building and maintaining customer relationships with key Collibra customers. The role is a quota carrying role for renewal, upsell and cross-sell
You’ll serve as a trusted advisor and help our customers drive adoption, move along a maturity curve and succeed. Ultimately, renewal, growth, expansion and customer success are the impacts of this critical role.
A day in the life of a Customer Advisory Manager, Federal at Collibra:
You’ll be reporting directly to the Global Head of Customer Advisory Management, and will be responsible for a wide range of tasks, including:
Collaborating with our customers on plans to drive adoption. Introduce use cases, map activities to the key business stakeholders and capture any critical needs of our customer.
Working cross functionally, mapping in appropriate resources for technical guidance, Executive interaction or for broader projects that might include Professional Services, Coaching Services and Training.
Conducting oversight of partner activity to help ensure our partner's success
Working closely with Strategic Account Managers in Account Strategy and Execution.
Innate desire to take care of customers, drive adoption and expansion and to attain objectives of renewal, cross sell and upsell.
You have a Bachelor's degree or Master's degree in Computer Science, Information Technology, or a related field.
5+ years of experience as a Customer Success Manager or Account Manager, preferably working with Federal Government/Public Sector customers at a SaaS software company
You are able to adapt to new technologies and learn quickly
You have excellent verbal and written communication skills
You are very comfortable communicating effectively across internal and external organizations
You possess excellent presentation skills
Past Data Governance experience a strong plus
A friendly, rapidly growing environment where your input is valued and growth is fostered
Ongoing opportunities to collaborate with fellow Collibrians globally
Flexible hours = quality > quantity
Bi-monthly catered lunches. Never go hungry again!
Did we mention happy hour?
Spacious brand new offices in NYC
A state-of-the-art laptop for work
And of course, a competitive salary with a strong benefits package
Collibra is not currently accepting unsolicited assistance or resumes from search firms for this employment opportunity. All resumes submitted by search firms or agencies to Collibra or its employees, agents, directors or representatives in any form or method without a valid written agreement covering this position will be deemed the sole property of Collibra. No fee shall be paid in the event the candidate is hired by Collibra as a result of the referral or through other means.